As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. You may browse our retail area while you wait. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You will normally see a Veterinary Technician or assistant first who will take a history, and gather some data for the doctor. A veterinarian will see you next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. You will normally see the assistant again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.
We are excited to meet you and your human and animal family members!
We strongly urge our clients to call beforehand to schedule an appointment for all medical care, treatments, tests, vaccines, or consultations. This enables us to provide adequate time for All of our patients. In general, our surgeries can be scheduled Monday through Friday, unless being performed by a specific doctor, who may only have specific surgery days.
Sometimes, appointments can not be kept. We only ask that you give us 24 hours notice, so we can open that time for someone else. Please know that simply failing to show up for an appointment causes much wasted time on our part. If a client repeatedly does this, we reserve the right to cancel their appointment privileges or to charge them a “No Show” fee.
We do accept walk-in’s. However, they will be dealt with on an “as available” basis. Of course, emergencies will be seen as needed.